We look forward to seeing you at Trick-or-Treat Fest presented by Citizens! See below for important information to know before you go.
Trick-or-Treat Fest tickets do not include admission to the Zoo. General Admission tickets to the Zoo are sold separately. All guests ages 2 and up must either purchase a General Admission ticket to the Zoo or be covered by a membership. Trick-or-Treat Fest guests are welcome to experience the rest of the Zoo before, during or after their trip through Wayside Furniture Way. The Zoo is open from 10:00 a.m. to 5:00 p.m.
The earliest entry into Wayside Furniture Way is 10:30 a.m. with last entry at 2:30 p.m.
Members, don't forget to have your membership and ID handy when entering the Zoo.
Plan ahead!
Capacity to Wayside Furniture Way is limited. Guests are encouraged to buy tickets in advance. General admission to the Zoo is sold separately.
Trick-or-Treat Fest presented by Citizens runs from 10:30 a.m. to 3:00 p.m. on Fridays, Saturdays and Sundays in October from October 4 - October 27 as an additional ticketed experience.
Guests with Trick-or-Treat Fest tickets can participate in a variety of activities as part of the experience such as:
- Entry into Wayside Furniture Way featuring more than a dozen candy stations across two zones. Access through Wayside Furniture Way is limited to one time.
- Meet-and-greets with costumed characters
- Exclusive access to a Monster Mash Dance Party presented by CrossCountry Mortgage
- Access to Dino Cove courtesy of MetroHealth, featuring a fossil dig pit presented by Ganim Company
- Discounted pricing at the Boomerang Line train, Circle of Wildlife Carousel, and 4-D Theater (subject to attraction availability).
Additional Frequently Asked Questions:
What is admission to the event?
The cost for Trick-or-Treat Fest presented by Citizens is $9 for Zoo members and $11 for non-members plus general admission, sold separately. Members must show their membership and photo ID at the ticket scanning area for entry to the Zoo. Tickets can be purchased same-day at the Box Office. General admission pricing is $20.50 for adults and youth ages 12-17, $18.50 for seniors age 62 and up, $16.50 for youth ages 2-11. Children
under 2 years of age are free.
Event attendees will need to show their barcoded Trick-or-Treat Fest ticket at either the Box Office, Zoo Guest Resource Center, or Main Entrance to receive a wristband prior to entry into Wayside Furniture Way.
What if I bought a ticket but I haven’t gotten it yet?
Guests should receive eTickets within 15 minutes of their online purchase. If they do not, guests should check their Spam/Clutter/Junk folders. Email providers may flag such purchases with PDF attachments as spam by mistake. Guests that still cannot locate their purchase in their email can call the Zoo at 216.635.3391 to have their tickets resent. Guests can also check in at the Box Office or Guest Resource Center upon arrival to have hard-copy tickets printed.
How do members get their discounted tickets?
Members must
log-in on the Cleveland Metroparks Zoo website with both their permanent member number and the last name of the primary member when they purchase tickets in order for the reduced price to appear in their shopping cart. Members that have recently purchased a new membership or renewed an existing membership will experience a delay when trying to immediately use their membership for discounted purchases. Members are permitted to purchase Trick-orTreat Fest tickets for those covered under their membership package. Proof of membership and ID are required at entry.
Are there discounts for children?
Children under 2 enter the Zoo and Trick-Or-Treat Fest for free. Ages 2 and up require a ticket.
Do parents need a ticket?
Parents only need to purchase a Trick-or-Treat Fest ticket for themselves if all of the children in the group under 2 years of age. Otherwise, parents do not need a Trick-or-Treat Fest ticket to accompany their child unless they would also like to participate in the treat stations.
Should we bring our own candy bags?
Yes, we encourage participants to bring their own reusable bags to collect candy in. The first 1,000 guests each day will receive a complimentary trick-or-treat bag courtesy of Meijer.
Will you have treats for kids that are allergic and/or cannot have candy?
Yes, Trick or Treat Way will have a variety of treats for guests with individual needs.
Will there be food or alcohol available for purchase?
Many concession stands will be open throughout the Zoo during these event dates. Alcohol will be available for purchase at select locations as well. Guests are also welcome to pack a cooler. Outside alcoholic beverages and glass containers are not permitted.
Will the event occur if it rains?
Yes, this is a rain or shine event. No rainchecks are available.
Do guests dress up in costume? Is it family friendly?
Yes, Trick-or-Treat Fest is a family-friendly event. Guests are encouraged to wear fun (not scary) costumes.
Is parking free?
Yes, parking is always free at Cleveland Metroparks Zoo.
Can I purchase member discounted tickets for my non-member friends?
Only members receive the membership discount on tickets. Guests will be asked to show their membership ID at the Zoo upon entry. If a guest has a member ticket but is not a member, they will need to purchase the non-member event ticket and then contact the Guest Resource Center to refund the mistaken ticket at 216.635.3391 between 9:00 a.m. - 4:30 p.m. daily.
Who can I contact with general questions about this event?
You may contact us at 216.635.3391.
Can I rent a stroller during Trick-Or-Treat Fest?
Yes, our rentals are located in the Welcome Plaza on the right side under the orange awning. We have wagons and double strollers available to rent. Wagons are $15 plus tax and double strollers are $12 plus tax.
Can I rent a wheelchair or electric scooter during Trick-Or-Treat Fest?
Yes, our rentals are located in the Welcome Plaza on the right side under the orange awning of the main Gift Shop. We have push wheelchairs and electric scooters available to rent. We
highly suggest that guests reserve wheelchairs and electric scooters in advance. You can place a reservation for a scooter or wheelchair by calling the Gift Shop at 216.661.7603.
Pricing:
- Push Wheelchair: $12 plus tax
- Electric Scooter: $30 plus tax, weather permitting
Is my pet or service animal permitted to attend the event with me?
Pets are not allowed. If you have a service animal, please notify Zoo staff and we will assist you. Guests with service animals will be advised upon entry of all restricted areas that a service animal is not permitted during a Zoo visit.